Subscription Box Info

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F.A.Q

What is a Buckeye Boutique Box?

A Buckeye Boutique Box is a subscription box filled with themed items and goodies based upon what YOU like. Each box is hand picked by our team based upon the theme you choose and what you tell us you like. We also take into consideration age and preference too. Delivered straight to you :)

What themes can I choose from ?

We currently have boxes for Dancers & Gymnasts.

What will I get in my box?

After you place your order, a detailed survey will be e-mailed within 72 hours (excludes weekends and holidays), so we get to know you. Please check your spam folder. It is sent to the e-mail address you used when placing the order. If you decide to use a different e-mail address to fill out the survey, PLEASE let us know, as we only get notified if a survey is filled out with the e-mail address we send it to. Then items will be hand picked by our buckeye team, just for YOU! We don't send the same box out to everyone, so you get items YOU like! .

Once the survey is filled out, it takes appx. 10-14 business days (excludes weekends and holidays) to pick, pack and process your order. *If we have a question based upon your responses, if all parts are not filled out or if answers contradict themselves; we will reach out and it could delay the shipment.

We keep hundreds of items in stock, but sometimes we have to special order an item or we run out. We do not mass produce these and send the same thing in each box, so it takes a little time to personalize each box. Please be sure to double check your address. All orders are shipped to the address provided in the payment, unless you let us know otherwise.

**Check out some past items we have sent in boxes on these sites, Facebook & Instagram**

Cancel / Exchanges / Changes

If you need to cancel, please let us know by the 15th of each month. We never want you to feel locked in and we allow cancellations.
If you receive a 'main' item that you do not like or does not fit; no problem. We do allow exchanges for the 'main' items (Leotards, 2PC Set) You will just need to pay shipping for the item to be exchanged and notify us in the same month it was received. Due to the nature of the boxes, they are Final Sale (No Returns/Refunds) but we do offer Exchanges on the 'Main Item' within 30 days of receiving it. If there is an issue with an item we need to know within 30 days as most of the manufactures will not be able to fix the issue past the 30 days window. We cannot accept a return/exchange past 30 days.
Exchange Form - Click Here
Once an item has been worn, used or washed, the return/exchange policy is voided and we can no longer accept an item back.
If a refund has to be issued (due to ordering a duplicate product, ordering an item in error or just wanting to cancel; BEFORE the items ships), starting 10/11/19, paypal/credit/debit cards do not refund the transaction fees, so the refund will be less the transaction fees (and shipping if it is a return).
Holiday, Flash Sale, Grab Bag Leotards, So Powerful Collection, Pre-Orders & Custom Items are Final Sale (No Returns/Exchanges).
Change in address? Or need it to be shipped somewhere else? No Problem. Let us know before the 1st of the month.
Did the subscriber of the box grow, or change 'taste'? Let us know so we can update your preferences.
We cannot guarantee fit of an item, but we try to send the correct size based upon the information you provide us. Please be as specific/accurate as possible for a perfect fit.
In the event an incorrect main item was sent (error on our end (i.e size), we will issue a pre-paid postage label to send it back to us, we will send the correct item out once we receive the item back)

Other F.A.Q

If you are doing a multiple box subscription, your credit card will NOT be be automatically charged each month, you will receive an invoice for each additional invoice. You have 30 days to pay the invoice or your subscription will be canceled.
We Ship to the USA, Canada, UK, France, Ireland, Spain, Germany, Norway, Netherlands, Israel, Iceland, Finland, Singapore, Indonesia, Australia, New Zealand Japan + More (Adding new places often!)